Privacy Policy
Effective Date: July 8, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Leaf Garden & Landscape Co. collects, uses, discloses, stores, and protects personal information in the course of providing garden and landscape services in Canada. We are committed to handling personal information in a manner that is lawful, fair, transparent, and consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.
Maple Leaf Garden & Landscape Co.
2145 Main Street, Vancouver, BC V5T 3C2, Canada
Email: [email protected]
Phone: +1 (604) 782-9461
This Privacy Policy applies to personal information collected through our website, by email, by telephone, in person, through service requests, quotations, contracts, invoices, and any other interactions related to our garden and landscape services.
2. Data Collection and Processing
We may collect and process the following categories of personal information:
- Identification and contact details: name, address, email address, telephone number, and preferred contact method.
- Service and property information: property address, service preferences, project details, site access instructions, and landscaping requirements.
- Billing and payment information: invoicing details, payment status, and transaction records. Payment card information, if collected, is processed by secure third-party payment providers and is not stored by us unless necessary for administrative purposes and permitted by law.
- Communications: messages, inquiries, estimates, complaints, feedback, and records of correspondence.
- Technical information: IP address, browser type, device information, website usage data, and cookies or similar technologies where applicable.
- Employment or contractor information: if you apply for a job or engage with us as a contractor, we may collect resume details, qualifications, references, and related information.
We collect personal information directly from you whenever possible. We may also collect information from third parties where permitted by law, such as payment processors, referral partners, subcontractors, or publicly available sources, when relevant to our services.
We process personal information only for identified purposes and only to the extent reasonably necessary for those purposes.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to provide garden, landscaping, maintenance, design, installation, and related services;
- to prepare estimates, proposals, contracts, and invoices;
- to schedule appointments, site visits, and service delivery;
- to communicate with you regarding your account, projects, or inquiries;
- to process payments and manage billing;
- to maintain business records and comply with legal, tax, and accounting obligations;
- to improve our services, website, operations, and customer experience;
- to manage customer relationships, service quality, and dispute resolution;
- to detect, prevent, and respond to fraud, misuse, security incidents, or unlawful activity;
- to recruit and evaluate applicants, contractors, or employees where applicable;
- to send marketing communications where permitted by law and, where required, with your consent.
4. Legal Basis for Processing
We process personal information only where permitted by applicable law. Depending on the circumstances, our legal basis may include:
- Consent: where you have given clear permission for a specific purpose, including certain marketing communications or optional website features.
- Contractual necessity: where processing is necessary to enter into, perform, or manage a contract with you, such as providing landscaping services or issuing invoices.
- Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, tax rules, or record-keeping obligations.
- Legitimate interests: where processing is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms, such as service administration, security, fraud prevention, and business improvement.
Where we rely on consent, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell personal information. We may share personal information only as necessary and only with trusted third parties, including:
- Service providers: website hosting, IT support, cloud storage, email services, customer relationship management tools, accounting services, and payment processors.
- Subcontractors and suppliers: where needed to complete landscaping projects, deliver materials, or coordinate services.
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants.
- Government authorities or regulators: where required by law or to protect legal rights, safety, or property.
We require third parties to protect personal information using appropriate safeguards and to use it only for authorized purposes. However, third-party privacy practices are governed by their own policies, and we encourage you to review them.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information and the nature of the transfer.
7. Storage Duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, insurance, or reporting requirements, and to resolve disputes or enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it is used. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with applicable law and our internal retention practices.
8. User Rights
Subject to applicable Canadian privacy laws and any legal exceptions, you may have the following rights regarding your personal information:
- Access: to request confirmation of whether we hold personal information about you and to obtain access to that information.
- Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
- Erasure: to request deletion of personal information where permitted by law.
- Restriction: to request that we limit the processing of your personal information in certain circumstances.
- Data portability: to request a copy of certain personal information in a structured, commonly used format where applicable.
- Objection: to object to certain processing activities, including some forms of marketing or processing based on legitimate interests, where applicable.
To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that if you withdraw consent for certain information, we may not be able to provide some services, respond to requests, or maintain certain account features. We will explain any consequences at the time of your request where appropriate.
10. Right to Complain
If you have concerns about how Maple Leaf Garden & Landscape Co. handles your personal information, we encourage you to contact us first so that we can attempt to resolve the matter promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We encourage you to contact the relevant authority if you believe your privacy rights have been violated and you are not satisfied with our response.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include:
- restricted access to personal information on a need-to-know basis;
- password protection and access controls for systems and accounts;
- secure storage and transmission practices where appropriate;
- staff awareness and confidentiality obligations;
- monitoring and maintenance of systems to help prevent security incidents.
Although we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
Maple Leaf Garden & Landscape Co.
2145 Main Street, Vancouver, BC V5T 3C2, Canada
Email: [email protected]
Phone: +1 (604) 782-9461
You may contact us to request access to your information, correct your records, withdraw consent, or raise a privacy concern.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted with a revised effective date.
We encourage you to review this Privacy Policy periodically. Your continued use of our services or website after changes are posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.